Support
Support
Technical Support
For US inquiries by phone, contact us at +1 (763) 571-5000, option 4.
Need support by email? Fill out the form below and our team will be in touch to assist you.
Warranty Repair and Returns
For North American customers, please click here to read apg®'s Warranty Repair & Returns (RMA) Process.
For European customers, please click here to read apg®'s Warranty Repair & Returns (RMA) Process.
Technical Support Resources
Whether you require assistance with finding replacement keys and locks, cash drawer repairs, how to change your lock or help with installation and software drivers, we’re here to support you. Browse our resources for help or send a message to our tech support teams using the form below and someone will get back to you within 24 hours.
Step 1
Locate your cash drawer part ID using the information below.
Step 2
Select your drawer model and browse the tech support FAQs provided for help.
Step 3
Contact our support team for more information and assistance.
Step 1 | Locate your cash drawer part ID
For what cash drawer model are you seeking support? Don’t know what product you have? Watch the short video below to help determine your part ID:
For what cash drawer model are you seeking support? Don’t know what product you have? Watch the short video below to help determine your part ID:
Step 2 | Determine your cash drawer model based on your part ID
Vasario Series
Part number starts with a “V”
To check your drawer part number lift up the drawer and look at the silver label located on the bottom plate on the underside of the drawer.
Series 100
Part number starts with a “T”
To check your drawer part number open your drawer and remove the till insert. Look at the silver label inside the inner drawer.
Series 4000
Part number starts with a “J”
To check your drawer part number open your drawer and remove the till insert. Look at the silver label inside the inner drawer.
Step 3 | Contact us via the form below. To view more support resources, scroll to the left or right using the arrows below.
Cash Drawer
Keys + Locks
Find information on replacement keys and locks
Product Manuals and Brochures
Download apg’s latest product brochures
Cash Drawer Support Videos
View our POS solution support videos
Executable Files for End Users
Executable (test) file download instructions for end users
Software Developer Driver Kits
Gain access to software drivers and kits
apg Model 554A USB Cash Drawers and Windows 8.1/10
apg Model 554A USB Cash Drawers and Windows 8.1/10
Cash Drawer Drivers and SDK Downloads
Driver and SDK Downloads
European
USB Drivers
USB drivers and testing utilities
Product
Warranty
View our warranty statement and register your POS products
Cash Drawer Operating + Maintenance Instructions
Series 100 and Series 4000 Operating Instructions APG Cash Drawer…
Cash Drawer Parts + Accessories Matrix
Browse accessories below for our most popular cash drawer models…
