Warranty + Repairs
Cash Drawer Warranty and Repairs FAQs
Scroll below for more questions related to cash drawer warranties, how to repair your cash drawer, or getting a replacement cash drawer. Si vous avez besoin d’une assistance technique supplémentaire, veuillez remplir le formulaire de contact sur notre page d’assistance.
Interface + pilotes
Cliquez ici pour consulter les questions relatives aux interfaces et aux pilotes
Clés et serrures
Cliquez ici pour consulter les questions relatives aux clés et serrures de tiroirs-caisses
Caractéristiques mécaniques
Cliquez ici pour consulter les questions fréquemment posées concernant la maintenance des tiroirs-caisses et les ressources opérationnelles.
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For more information regarding apg product warranty, please visit our Warranty page.
Quelle est la politique de retour ?
apg Cash Drawer stands behind their products and continues to work toward making your shopping experience as enjoyable and as simple as possible. Si vous n’êtes pas entièrement satisfait de votre achat, nous nous ferons un plaisir de vous renvoyer l’article, à l’exclusion des frais d’expédition et de manutention. apg Cash Drawer will accept returns under the following conditions. Le produit doit être :
- Purchased from apg’s Online Store
- Dans son état d’origine
- Réception dans nos locaux dans les 30 jours suivant la livraison
- Tout article sera remboursé sur la base du mode de paiement original dans les 30 à 60 jours suivant sa réception dans nos locaux.
Return Instructions: Please use a pre-printed label provided with your order. Placez-la à l’extérieur du colis et expédiez-le à notre établissement de Minneapolis, MN. Les retours seront remboursés dans les 30 à 60 jours suivant leur réception dans nos locaux. Les frais d’expédition et de manutention ne sont pas remboursables. Contact ebizreturns@apgcd.com if you are not completely satisfied with your purchase, we’ll be happy to return the item, excluding shipping and handling fees.
How do I get a replacement cash drawer?
apg Cash Drawer sell product through Distributors, OEM customers, and Dealers. If you know who you purchased the original cash drawer from, please contact them and they should be able to assist you. If you have an OEM POS system, you will need to reach out to them for assistance. If you can configure the cash drawer through our product configurator, you will be able to request a quote from a Distributor after the configuration is completed.
What are my options for repair?
We offer warranty and non-warranty RMA’s. Please contact us for a unique RMA number to ship the drawer back to apg for repair. If the drawer is under warranty, we will cover the cost of parts, labor, and shipment back to you. Customers with drawers not under warranty should contact us for an estimate of the charges. If you are able to repair the drawer yourself, we will ship out parts to customers with product within warranty. Customers with product outside of warranty may purchase parts online or from your POS reseller.
How do I get an RMA?
Please contact us and have the following ready: your part and serial numbers, a return address, and a description of the problem. We will assign a unique RMA number. This number will accompany your drawer through our factory and back to your return address.
Will you service the equipment?
Meeting and exceeding our customer requirements is something we take to heart. apg stands behind our customers and our products. Should your cash drawer require service, enhancements, or upgrades, apg has dedicated service technicians located in its Minneapolis based service depot. apg believes in product refurbishment, not just repair. All warranty RMA products are brought up to the current manufacture revision. apg has an excellent support team that can help meet your needs. Please feel free to contact us. See our Limited Warranty Statement for more information.
I bought the wrong cash drawer what can I do?
You must contact your reseller for an exchange.
Comment retourner mes achats ?
Vous devez utiliser la documentation incluse dans le colis pour effectuer un retour.
Comment retourner mes achats ?
Vous devez utiliser la documentation incluse dans le colis pour effectuer un retour.