Cash Drawer Operating & Maintenance FAQs

Need help operating your cash drawer? We can help. Cash drawer won’t open? Need help with removing your inner drawer? Scroll below to view frequently asked questions related to cash drawer maintenance and operational fixes. Si vous avez besoin d’une assistance technique supplémentaire, veuillez remplir le formulaire de contact sur notre page d’assistance.

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Mon tiroir-caisse ne s’ouvre pas électroniquement, comment puis-je le faire fonctionner ?

Vérifiez que vous utilisez le bon câble et qu’il est correctement fixé. Pour les modèles MultiPRO®, consultez notre Guide de connectivité. Vérifiez que le tiroir n’est pas verrouillé et que votre serrure est en position verticale ou entre 12 et 6 heures. Assurez-vous que les 4 pieds en caoutchouc sont fixés au fond de votre tiroir. Placez votre tiroir-caisse sur le bord du comptoir. Retirez le tiroir intérieur et vérifiez qu’il n’est pas obstrué par des corps étrangers, puis remettez-le en place. Préparez votre numéro de pièce et votre numéro de série et n’hésitez pas à nous contacter.

Why does my cash drawer only stay closed if I lock it? How do I get my cash drawer to close?

Verify your lock is in the vertical or 12 o’clock to 6 o’clock position. Your cash drawer may not be latching. Try removing the inner drawer and look for an obstruction. Observe that the latch is in the open position Observe the latch spring is attached. Check that the inner drawer can attach to the latch. Watch this video for further assistance

J’entends un déclic mais mon tiroir ne s’ouvre pas. Comment ouvrir le tiroir-caisse et comment vérifier la position du loquet ?

Vérifiez que le tiroir n’est pas verrouillé et que votre serrure est en position verticale ou entre 12 et 6 heures. Retirez le tiroir intérieur et vérifiez qu’il n’est pas obstrué par des corps étrangers, puis remettez-le en place. Vérifiez que le tiroir-caisse est correctement inséré sur les rails, retirez les éléments éventuels et réinstallez le tiroir intérieur. Vérifiez que le ressort du loquet est bien fixé. Vous avez encore besoin d’aide ? Visionnez nos vidéos d’aide sur le retrait des tiroirs intérieurs ou sur la façon de vérifier la position de vos loquets. Préparez votre numéro de pièce et votre numéro de série et n’hésitez pas à nous contacter.

How do I set up my cash drawer?

Are you trying to set up your cash drawer? Watch the video below to learn how to connect an apg cash drawer to a POS terminal.

Are you looking to set up a cash drawer with a receipt printer? Watch the video below to learn about setting up a cash register to connect to a POS receipt printer.

How do I set up my cash drawer to a receipt printer?

View our video, « How to Connect a Cash Drawer to a POS Receipt Printer. » More information on how to connect a cash drawer to a printer can be found here.

Comment puis-je configurer deux tiroirs-caisses connectés à l’imprimante sur mon imprimante de point de vente ?

De nombreuses imprimantes de reçus de points de vente ont la capacité d’ouvrir deux tiroirs-caisses. apg propose les kits de câbles nécessaires à cette fin. Contactez notre équipe de vente ou de support technique pour plus d’informations. Dans de nombreux cas, une imprimante de reçus de point de vente peut ouvrir deux tiroirs-caisses, mais ne peut détecter l’état ouvert/fermé que d’un seul tiroir. Consultez la documentation de l’imprimante ou contactez l’équipe d’assistance technique d’apg pour plus d’informations.

How can I manually open and disassemble my cash drawer? How do I open a cash drawer with no keys?

Want to learn how to disassemble and open a cash drawer with no keys? Watch the videos below to learn how to manually open your cash drawer. Determine what apg cash drawer you have purchased. Watch this video to help find your cash drawer part ID and part number:

Once you have determined your cash drawer part ID, watch the corresponding video below to learn how to manually release your cash drawer:

Vasario Cash Drawer / Manual Open

Series 100 Cash Drawer / Manual Open

https://www.youtube.com/watch?v=gibu38bsZm4&list=PLn7m_gXnyZ5D68KSm9w2xwHPd8SaMes7X&index=7

Series 4000 Cash Drawer / Manual Open

Series 100 | How to Manually Open Your Cash Drawer

Apprenez à ouvrir votre tiroir-caisse apg série 100 sans clé. Your Series 100 cash drawer part number starts with the letter ‘T’. If you are unsure, the Series 100 has a lock code that begins with the letter ‘A’ and has a plastic drawer front. If you cannot wait for keys and you are unable to open the drawer electronically, watch this process to remove the cover and have access to your till and currency.

A good-sized Phillips screwdriver is required. If you are using a cable connecting to your POS disconnect it. If your drawer is powered by the external power supply attached to the wall outlet, unplug it now. Only unscrew these 2 specific screws from the cash drawer base. Do not remove any other screws. Slide the front of the drawer off the counter so you can remove the 2 screws that hold the cover to the base. Be careful, metal edges may be sharp. Slide the cover to the rear. You now have access to your till. Once you have returned the 2 screws that secure the cover to the base your task is complete. For more questions, please call 763-571-5000

https://youtu.be/gibu38bsZm4

Comment puis-je tester mon tiroir-caisse ?

Pour l’interface 320, utilisez la fonction d’impression test de votre pilote d’imprimante une fois que le tiroir-caisse est activé. Pour les interfaces USB (554, 554B), des fichiers exécutables sont disponibles sur notre page des pilotes de logiciels. Pour les interfaces série (484A, 212A), utilisez la commande Echo à partir de l’invite DOS. Les instructions se trouvent dans le guide de l’utilisateur.

Vasario Series | How To Open a Cash Drawer Manually

Vous vous demandez comment ouvrir votre tiroir-caisse Vasario sans clé ? If you cannot wait for replacement keys and you are unable to open the drawer electronically. Watch these 2 procedures to access your till and currency. Choose your method depending upon your drawers lock position. You will need a good size Phillips screw driver. You should feel comfortable following the process. Use this method when your drawer is locked and you must access your till and currency. If you are using a cable disconnect it. Flip the cash drawer over and locate the 6 screws you must remove. Unscrew only these specific 6 screws from the cash drawer base and remove. Do not remove any other screws. Please be careful removing the base, the edges are raw metal and are sharp. To reassemble the drawer, open the drawer by releasing the latch. Remove the inner drawer. Insert this end with knobs first. Place the base back on the drawer and re-insert the 6 screws. Flip the drawer and re-insert the inner drawer and till. Use this method when your drawer is unlocked and you must access your till and currency. Slide the rear of the drawer off the counter two or three inches (without tipping it over) just far enough so you can see the three screws along the back edge. Separate the base from the case by removing just the three screws along the back edge. Please be careful creating a gap, as the edges may be sharp. Lift the case or base slightly to create a gap. Look in to the gap and find the latch arm, release the latch by pressing it to the side. The inner drawer will release open. Close the gap and screw the 3 screws back into place. Si vous avez d’autres questions, veuillez appeler le 763-571-5000.

Series 4000 | How to Open a Cash Drawer Manually

Vous vous demandez comment ouvrir votre tiroir-caisse de la série 4000 sans clé ? This is often referred to as manual open or manually open. Watch this video to learn how to manually open a cash drawer. Your Series 4000 cash drawer part number starts with a J. If you are unsure the Series 4000 has a lock code that begins with A and has a metal drawer front. If you cannot wait for replacement keys and you are unable to open the drawer electronically. Watch this process to remove the cover and have access to your till and currency. A good-sized Phillips screw driver is required. If you are using a cable connecting to your POS disconnect it. If your drawer is powered by the external power supply attached to the wall outlet unplug it now. Only unscrew these specific 4 screws from the cash drawer base. Do not remove any other screws. Slide the rear of the drawer off the counter 2 to 3 inches without tipping it over just far enough so you can remove the 2 screws holding the cover to the base. In the same manner slide the front of the drawer off the counter so you can remove the remaining 2 screws that hold the cover to the base. Be careful, metal edges maybe sharp. Slide the cover to the rear. You now have access to your till. Une fois que vous avez remis les 4 vis qui fixent le couvercle à la base, votre tâche est terminée. https://apgsolutions.com/ | 763-571-5000

How To Check Your Cash Drawer Latch Position

Having trouble closing your apg Cash Drawer? You might need to check your latch position. Watch this video to see how you can check your latch on our Series 4000, Series 100 and Vasario Series cash drawers. Simply remove the inner drawer and look to the back of the drawer.

How do I mount my cash drawer under a counter?

A cash drawer can be mounted under the retail counter with apg’s Under Counter Mounting Brackets (UCMB’s). This can free up additional counter space or help to keep the cash drawer out of plain sight. With mounting brackets, retailers can secure a cash drawer under a counter to clean up checkout clutter. To view our undercounting cash register mounting options, visit our online store and buy today!

Un tiroir-caisse peut-il être fixé à la caisse ?

Oui, c’est possible. Nous recommandons que chaque tiroir soit fixé à l’aide d’une vis afin de prolonger la durée de vie du tiroir et d’assurer le maintien des garanties. Chaque tiroir-caisse comporte un ou plusieurs trous de fixation dans la plaque de base. Veuillez vous référer aux instructions d’installation de votre tiroir.

How do I Remove the Inner Drawer? | Vasario™ Cash Drawer

Need help removing the inner drawer on your Vasario cash drawer? Suivez les instructions et regardez la vidéo ci-dessous.

REMOVING THE DRAWER:

• Open the cash drawer and remove the plastic coin and bill tray.
• Grasp the drawer by the sides of the front and lift the drawer up until it stops.
• Tip the front of the drawer down and pull the drawer out at an inclined angle.

REPLACING THE DRAWER:

1. With the drawer front tipped down at an inclined angle, insert the drawer into the case about 2 inches.
2. Lift the drawer up until it stops, and pull the drawer out until it stops and drops into operating (horizontal) position. See Figure 3.
3. When the inner drawer is fully inserted, verify that the drawer opens and closes properly.

PREVENTATIVE MAINTENANCE:

Every six months the cash drawer slides should be cleaned and lubricated. Using a dry, lint free cloth, wipe out the old grease, along with any accumulated dirt or debris, from the tracks and on the wheels. Do not use water or any type of liquid cleaner. After the old grease has been removed, apply a thin layer of lithium bearing grease to the front and rear wheels.

How do I Remove the Inner Drawer | Series 100 + Series 4000 Cash Drawers

Vous avez besoin d’aide pour retirer le tiroir intérieur de nos tiroirs-caisses robustes des séries 100 et 4000 ? Suivez les instructions et regardez la vidéo ci-dessous.

1. Open the drawer
2. Remove the till assembly
3. Pull the inner drawer out all the way until it hits the drawer stop that is located on the base of the case. (A shot of this would be nice.)
4. With both hands on each side of the drawer pull straight up then out towards you with a good firm tug.
5. This separates the rails that remove the inner drawer from the base.
6. Once your inspection is completed, hold the drawer down allowing the outer slide to position at the drawer rear.
7. Align the slides on the inner drawer to cover the inner rails.
8. Keep the drawer up and over that drawer stop while pushing in with a steady motion. Once the stop is cleared you are then allowing the drawer to drop down to it`s natural position and the latching is completed.
9. Using the keys make sure that the process was done correctly. The drawer will open and close nice and smooth. If you have any more questions please contact our tech support at support@apgsolutions.com

Can I replace my cash drawer slides; or do maintenance?

View the Series 100, 4000, 6000, Classic cash drawer slide maintenance instructions: Click here to view document C-000-068.

How do I use the media slots and media storage area?

Many styles of apg drawers include slots in the front of the drawer and space below the till inside the drawer to store various types of transaction media. Software may be written to take advantage of this feature by disabling the opening signal to the cash drawer when a non-cash transaction is taking place.

How do I operate my locking till cover? How do I lock my cash drawer till cover?

Watch the video below to learn how to lock your till cover:

What does a locking till cover do?

Comment savoir quelle caisse commander pour mon tiroir-caisse ? Comment choisir le protège-caisse qui convient à ma caisse ?

Veuillez vous référer à ce document pour déterminer quelle caisse acheter : Identifiant du numéro de caisse.

Comment trouver l’identifiant ou le numéro de pièce de votre tiroir-caisse ?

Vous vous demandez quel type de tiroir-caisse vous avez ? Vous ne connaissez pas la référence ou l’identifiant de votre tiroir-caisse ? Nous pouvons vous aider ! Suivez les instructions ci-dessous et regardez la vidéo pour savoir comment localiser l’identifiant ou le numéro de pièce de votre tiroir-caisse :

1. Si le code de votre serrure commence par un « A », vous disposez d’un tiroir-caisse robuste.
2. Ouvrez le tiroir et la caisse pour voir l’étiquette argentée dans le tiroir intérieur.
3. Le J indique que vous avez un tiroir de la série 4000 et le T indique que vous avez un tiroir de la série 100. Les 6 derniers chiffres avant le tiret correspondent à la date de fabrication. Il s’agit de la date de début de votre garantie.
4. If you have a 3-digit code on your drawer lock, You have the Vasario -standard duty cash drawer and your part ID is located on the bottom of the whole unit. Veuillez noter l’étiquette de la date de fabrication. Il s’agit de la date de début de votre garantie.

Si vous appelez pour obtenir de l’aide, veuillez vous munir de la référence de la pièce et du numéro de série. We truly thank you for purchasing our products.

How do I use my cash drawer?

A cash drawer will open when properly connected to a host device, such as a computer or point of sale receipt printer capable of supporting a cash drawer. The drawer may also include a means of reporting its status, opened or closed, back to the host device. A till is also included inside the drawer. The till has divided areas for separating various bill and coin denominations and other types of transaction media. Your cash drawer can rest on a counter top and act as a foundation for other POS equipment (including monitor, receipt printer, and keyboard). It can also be mounted under the counter with apg’s Under Counter Mounting Brackets. This can free up additional counter space.

How do I build a Point of Sale (POS) system?

apg offers a cash drawer product configurator to help you identify which solution is right for your retail business. Users can sort by currency, POS life expectancy, number of annual transactions, business environment, mobility and security features, and drawer size and layout. Visit our Build a POS Solution page to find your POS cash register match today!

How do I manually disassemble my cash drawer?

Looking for help on how to disassemble your cash drawer? Watch the videos below to determine how to dissemble and manually release a apg Cash Drawer.

• Determine what apg cash drawer you have purchased. Watch this video to help find your cash drawer part ID:

• Once you have determined your cash drawer part ID, watch the corresponding video below to learn how to manually release your cash drawer:

Vasario Cash Drawer / Manual Open

Series 100 Cash Drawer / Manual Open

https://www.youtube.com/watch?v=gibu38bsZm4&list=PLn7m_gXnyZ5D68KSm9w2xwHPd8SaMes7X&index=7

Series 4000 Cash Drawer / Manual Open

How to Lock Your Cash Drawer Till Cover

Looking for a till cover to lock your cash in place? Our locking till covers are constructed will stainless steel and are durable to deter theft in any retail environment.

Comment choisir le protège-caisse qui convient à ma caisse ?

Cash Drawer Till and Till Cover Application Guide

For the Series 100 and Series 4000: View the Heavy Duty Accessories Guide

For the Vasario™ Series cash drawers: View the Standard Duty Accessories Guide

How can I get my cash drawer to close?

Verify your lock is in the vertical or 12 to 6 o’clock position. Your cash drawer may not be latching. Try removing the inner drawer and look for an obstruction. Observe that the latch is in the open position Observe the latch spring is attached. Refer to the latch open and close positions below: